Refund policy
Last updated: 27 February 2026
At Moonbow, each product is created with care and attention to detail. While we hope you love your order, we understand that sometimes adjustments are needed.
Returns & Exchanges
If you receive a defective or incorrect item, contact us at order@moonbowofficial.com within 14 days.
Returns accepted for: Wrong item sent, manufacturing defects, shipping damage
Return shipping address: 4 Samwa Road, Min Buri District, Bangkok 10510 Thailand +662-138-9920
Refund timeline: 5-7 business days after receiving returnContact
If you have any questions about our Exchange Policy, please contact us at:📧 order@moonbowofficial.com