Legal notice

This notice is provided in accordance with the Japanese Act on Specified Commercial Transactions (特定商取引法).

Seller
MOONBOW GLOBAL PTE. LTD. (UEN 202551337M)

Person responsible for operations
Bow Thedratanawong

Address
2 Venture Drive, #19-21 Vision Exchange, Singapore 608526

Telephone
+65 8574 1910 (Monday–Friday, GMT+7, excluding public holidays)

Email
hello@moonbowofficial.com

Selling price
The price shown on each product page, in Japanese yen.

Charges other than the product price
Shipping is free worldwide. Import duty, consumption tax and customs handling fees may be charged by Japan Customs on delivery and are payable by the customer. Knitted garments are excluded from Japan's ¥10,000 duty-free allowance, so these charges can apply even to small orders.

Payment methods
Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.

When payment is taken
At the time the order is placed.

Delivery
Orders are dispatched within 1 business day and normally arrive in Japan within 5–10 business days.

Returns and exchanges
If an item arrives defective, damaged in transit, or is not what you ordered, contact hello@moonbowofficial.com within 14 days of delivery and we will cover the return shipping. We are unable to accept returns for change of mind.